Privacy Policy

Elegante Carpet LLC ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Information We Collect

When you contact us through our website or request our services, we may collect the following information:

• Name
• Email address
• Phone number
• Location or address (if provided)
• Message content submitted through forms
• Service preferences and project details

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and provide customer support
• Provide quotes or schedule services
• Communicate about your carpet installation or fabrication project
• Improve our website and customer service experience
• Send updates related to your request (if applicable)
• Ensure we can serve your geographic area

How We Protect Your Information

We take reasonable steps to protect the personal information you submit through this site. We implement appropriate security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Your information is not sold, shared, or disclosed to third parties except as required by law or as necessary to provide our services.

Cookies

We may use basic cookies to improve your browsing experience and understand how visitors interact with our website. These cookies help us provide better service and remember your preferences. You can adjust your browser settings to refuse cookies, though this may limit some functionality of our website.

Third-Party Services

We may use trusted third-party tools and services to process your information securely, including but not limited to FormSubmit for form processing, Google Analytics for website analytics, and other professional service providers. These third parties are bound by their own privacy policies and are required to protect your information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project information may be retained for warranty and service purposes.

Your Rights

You have the right to access, update, or request deletion of your personal information. If you would like to exercise any of these rights or have questions about your data, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.